I3 Workplace AT01-04

Summary

This assessment task contained four parts covering communicating in a work environment, sourcing and using information, writing documents and collecting reports from colleagues. This involved a supervisor completing a testimonial, completing a print order form using supplied details, outlining this form in an email, and analysing appropriate methods of greeting someone.

AT01 - Workplace Testimonial

Instructions

This activity involved completing the supplied workplace testimonial, filled out and signed by a supervisor.

Results

The testimonial was completed by my relative, a former vice principle who has coordinated four graphic design projects with clients. She had the capacity to judge my interactions with clients, problem solving ability and follow-up procedures during formal correspondence.

AT02 - Print Order Form

Instructions

This activity involved completing the supplied print order form using the following information:

• 3000 trifold DL brochures, colour on both sides.
• The program used is InDesign with 3mm bleed and embedded TIFF files at 300dpi.
• Font is Century Gothic. File name is tribrochure_131.
• Credit card number is 5550 1247 8743 0100 with an expiry date of 30-11-16.
• Email sarah.markland@TasTAFE.tas.edu.au
• Sign and date (make up date required by)
• Delivery address: 54a Alanvale Road, Newnham TAS 7248

Results

Discussion

The print order form details were completed as above. I researched the definition of terms DL, flat size and finished size. DL is a size of 100 mm x 210 mm, flat size is after printing and trimming, and finished size is after folding. This is a tri-fold job, and at 100 mm it is therefore a finished size.

AT03 - Email Etiquette

Instructions

This activity involved sending an email outlining the information on the print order form.

Results

Discussion

I generated the printed email using outlook live and printing to the Adobe PDF reader. Other methods included Microsoft OneNote however I preferred the PDF output.

AT04 - Greeting Someone

Instructions

This activity involved examples of how to greet, address and identify yourself in the following situations:

• In a business meeting with an important client.
• Meeting someone new at the pub.

Results

Meeting a Client

• Approach with a straight posture holding eye contact and raising hand.
• Shake hand firmly showing warmth and sincerity.
• Speak first and identify yourself using your full name on the first meeting.
  “Good Morning / Afternoon, my name’s Craig McKercher.”
• Clearly brief the client with your role.
  “I work in the graphic design department and will be handling your account.”
• Conclude with a positive attitude connecting the client to the project.
  “I firmly believe your input will benefit the project. I look forward to our next meeting.”

Meeting someone at a Pub

• Approach with a relaxed posture holding eye contact.
• Shake hand firmly showing friendship.
• Allow others to speak first to suit the informal situation.
• Identify yourself using your christian name.
  “Hi, my name’s is Craig.”
• Generally follow by a link to your connection.
  “I’m Matthew’s brother, he told me he went to school with you.”
• Conclude with warm friendly attitude commenting on your next meeting.
  “It’s been great talking with you. I hope to catch up with you next time.”

Discussion

The basic constituents of sincerity do not vary greatly between a business client and someone at the pub. The initial approach is more formal in a business meeting, walking with a straight posture and holding hand out with a firm hand shake. Both situations require holding eye contact to show interest throughout the approach and during the conversation. It is often important to show confidence, especially in a client meeting, and identifying yourself and your position before a reply. In an informal situation at the pub, it is often preferred to blend in and allow others in inebriated conditions to express themselves first. Both greetings show respect at all times, show interest in the conversation and leave in a warm friendly manner. It is also good to conclude with a connection to a future meeting in both cases.

Conclusion

This task involved organising completion of the testimonial by an appropriate representative. The information for the print order form was collected, and research performed to fill out this form correctly. These tasks involved printing and scanning the assets and converting the final products to A4 72 DPI. I specified a DL finished size as it refers to 100 mm after tri-folding. An exercise in email etiquette involved sending an email outlining the supplied information and attaching the completed order form. The outlook live email was printed to the adobe reader as a PDF file. Finally methods of formal and informal interactions were analysed for clients in business meetings and friends at the pub. It was shown how these situations vary the methods of greeting, addressing, and identifying with appropriate reasoning.

A link to this assignment is available here.

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References

DL Size
Flat vs Finished Size
Printing Glossary - Flat Size
Understanding Flat Size

I3 Workplace LA01-06

Summary

This component of Industry 3 included 6 Learning Activities which induce effective communication in the workplace. After completion the Workplace Assessment Task will be undertaken.

LA01 - Workplace

Instructions

This activity involved reading 'Welcome to the Workplace, a Work Health and Safety Guide for New Workers', and answering 10 questions concerning the material in sentence format.

Question 1

Briefly describe ‘workplace induction’ when you start a new job.

An induction introduces an employee to a company or to a new role within a company and is usually followed by on-going training. Initially a welcome chat or formal meeting to familiarize the company, the industry, the position, and the customers, introducing the supervisor, levels of supervision, co-workers, manager, safety and union representatives. Subjects include conditions of employment, training and equipment requirements, health and safety procedures for hazards, risks, accidents and illness, location of emergency equipment and exits, and internal structure office, workshop, cafeteria, toilets and first aid rooms.

Question 2

What is a ‘Position Description’?

A position description is an often documented method of listing an employee’s conditions of employment including pay rate, type (full / part-time / casual), award or registered agreement, grade or classification, and union membership. It also covers key tasks, the skills and experience required, additional training and safety requirements, and how progress will be monitored.

Question 3

Name two issues that Workplace and Health and Safety laws cover.

Workplace health and safety as applied to the graphic design industry covers incidents that cover an employee that is injured at work, and the training requirements for both employees and employers in the workplace to ensure if issues occur a planned response is organised.

Question 4

What are the 7 health and safety responsibilities at your employer’s workplace.

An employer has a responsibility to maintain workplace health and safety. They should provide a safe working environment identifying hazards such as unguarded machines or inadequate lighting, provide procedures outlining safe work practices, ensure equipment and substances are used and stored safely, offer task related information including details of hazards, employee training, supervision, and personal protective equipment.

Question 5

Name the 5 key points that as a worker you have the right to.

An employee has the right to work in a safe workplace, to work in a safe manner and to ask questions and raise concerns about health and safety matters. They also have the right to obtain work practice information, supervision and training, and be actively involved in health and safety.

Question 6

Name 2 safety issues for your supervisor or Employee’s Safety Representative.

Two safety issues that can be raised with an employee’s supervisor or safety representative / committee is correctly asking for assistance to complete a task correctly and safely, and that they do not feel safe using the equipment by themselves due to lack of experience.

Refer to Safety Coordination – Code of Practice

Question 7

Name two ways you can be injured in a workplace.

Two ways an employee can be injured in a workplace are through misuse of tools, equipment or machinery. Incorrect use, storage or maintenance of machinery can lead to serious physical injury. A workplace environment can also be a primary factor in incidents such as a messy or wet floor causing a broken leg or related injury.

Question 8

What does the acronym S.A.F.E. stand for?

The acronym SAFE stands for Spot the hazard, Access the situation, Fix the problem and Evaluate the results. A hazard is a task with the potential to cause injury involving the employee in identifying which tasks are difficult or dangerous. A risk is the likelihood of this hazard resulting in injury leading to the employee looking for ways to reduce the hazard to an acceptable level. Finally results are evaluated with the employee so that additional hazards are not introduced, the problem is fixed, and how it affects current work place practices.

Question 9

Briefly describe ‘Workplace Stress’?

Workplace stress leads to fatigue, limiting the ability to react quickly and is the underlying cause of workplace incidents. It is a reaction to an employee placed in a situation beyond their ability, experienced physically through raised blood pressure and headaches, emotionally through depression and nerves, or behaviourally through alcohol and bullying. Causes include high levels of pubic contact, work overload, inadequate interpersonal skills or a hazardous environment. Low levels of stress can form ready to work attitudes but relief from stress will avoid long term physical or emotional health damage. A planned response is the coordination of employer using the SAFE steps and discussions with supervisor, health and safety representatives, co-workers and councillors.

Question 10

Name two websites that you can get further information.

1. http://www.workcover.tas.gov.au
   A Government body responsible for managing OH&S and workers compensation.
2. http://www.safeworkaustralia.gov.au
   An independent agency responsible for improving OH&S and workers compensation in Australia.

LA02 - Communication Research

Instructions

This activity involved understanding the communication skills required to function effectively in the workplace. A communication slideshow was supplied and we were asked to visually interpret between two and ten slides using line drawings, from magazines or the internet using one slide per A4 sheet.

Results

I developed a total of six images from the communication slideshow. All of these images, or parts of, were sourced from the internet using Google Images. Slides A and B were downloaded, colourised and resized, slides C to F involved some Photoshop work as detailed in the concluding table.

Slide A Active Listening and Asking Questions	Slide B Non-Verbal Communication
Slide C Barriers in Communication	Slide D Body Language Slide 1
Slide E Body Language Slide 2	Slide F Using Appropriate Language

Discussion

Slide A	Active Listening and Asking Questions The image was sourced from the internet. The girl listening with her head to one side and touching her chin expressed thinking, while the question marks above her head re-enforce the concept active listening. The image text was appropriate and touched up.
Slide B	Non-Verbal Communication The image was sourced from the internet. The range of seven smiley faces expressing forms of non-verbal expression was appropriate. The image was touched up and text added. The word verbal used a large font to accentuate the concept.
Slide C	Barriers to Communication The images of a brick wall, office workers and background were sourced from the internet. The brick wall provides a barrier between the two groups of people highlighting the concept. The final components were colour balanced and shadows added for realism.
Slide D	Body Language 1 The image of action talk with hand was sourced from the internet. The letter S, a white board, and the text ‘louder than words’ were added to build on the concept. The final text layout drawing viewer’s eyes from left to right then downward worked well.
Slide E	Body Language 2 The images of a laptop, whirl pool, shaking hands and desk were sourced from the internet. The laptops and desk build on the workplace concept while the golden glow and shaking hands provide a link to body gesture and movement communication.
Slide F	Using Appropriate Language The images of office workers and megaphone, red slash and background were sourced from the internet. The megaphone and text with red slash adds to the inappropriate concept, while the background scene places the workers in an office for realism.

LA03 - Effective Communication

Instructions

An image of a square was supplied and we were asked to practice effective communication and outline why it may not look right ad how it could be improved.

Supplied Image

Process

1. Initial Greeting
2. Artistic Relevance
3. Definition of Square
4. Thumbnail Process
5. Software Recommendation
6. Line Style / Seamless Design
7. Positive Sign-off

Response

Good Morning,

Thank you for supplying the image of a square. I do not know the details of the project but must initially comment on its artistic attributes. If intended for a clipart, low quality branding or satirical exercise I believe it may be more than adequate. However, as stated a square was intended, and I must therefore refer you to the definition itself. The links below describe an image with four equal sides and four 90 degree right angles.

To ensure a reasonably close approximation to this definition is achieved by hand, may I recommend a thumbnail process with light table. Technical drawing implements such as protractors, set squares or straight edges could also prove beneficial. If you prefer a software approach and use Adobe Photoshop, Illustrator or InDesign I advise holding the shift key to ensure a right angle is maintained on each of the four corners. As a graphic artist, whether using a pen tablet, software, or pen and pencil, the weight and thickness of a line is important as well as the seamless flow of the overall shape. It was noted that the line weight varied and the corners of the image did not meet. This may not be ideal for either an artistic rendition or a perfect square and will increase the appeal of the final product.

Good luck in your future artistic endeavours

Regards
Craig

Wiki Sqaure
"A square is a regular quadrilateral, which means that it has four equal sides and four equal angles (90-degree angles, or right angles)."

Basic Geometric Shapes: Square, Circle, Rectangle, and Triangle.
"A square is a four sided figure created by connecting four line segments. All of the line segments are of the same length and they come together to form four right angles."

LA04 - Client Interaction

Instructions

This activity involved reading the supplied document concerning uploading files to a printer then conducting research into creating a graphic pre-press operator checklist.

Results

Graphic Pre-Press Operator Checklist
Client
	Contact details / timeframe / budget
	History of branding and marketing
	Preferred wording, fonts and images
	Specifications for size, colour, substrate and quality
	Ideas for fonts, colour, layout and imagery
	Brief containing project’s purpose, target audience and intended outcome
Printer
	Method of contact (store / email / website)
	Substrate cost and availability
	Bleed, trim, registration and fold mark requirements
	Preferred file formats (PDF, PSD, JPEG, PNG, TIF)
	Preferred colour mode (RGB, CMYK process, PMS spot colour)
	Preferred resolution for colour modes
Pre-Flight
	Text is proof-read and layout conforms to requirements
	Fonts are licensed, in their true form and rasterised in final submission
	Colour has a consistent colour space for separations - Colour CMYK colour mode, 300 DPI - Greyscale Greyscale colour mode, 300 DPI - Lineart Bitmap 2 colour mode, 1200 DPI - Vector Process CMYK colours
	Pantone (PMS) colours have been converted to CMYK spot colours
	Black text is 100% black, and large solids are given a rich mix
	Original image size’s are at least as large as output
	Image bleed, trim, registration and fold marks conform to requirements
	Vector images have been converted to paths
	Preview PDF has been generated
	Project has been exported as a package with assets correctly linked

LA05 - Forms of Communication

Introduction

Complete the following 6 exercises in grammar and spelling.

(A) Prefixes

A prefix is an affix, placed before the stem of a word changing it into a new word. Choose the correct answers for the following prefixes.

Question		Answer
Number	Prefix	a	b	c	d
1.	inter	move	cover	operative	state
2.	pre	move	cover	vent	part
3.	dis	wake	move	cover	vent
4.	re	move	part	see	warn
5.	non	move	party	essential	clude
6.	mis	take	move	cover	party
7.	pro	noun	move	lead	cover

(B) Suffixes

A suffix often called postfix or ending is an affix placed after the stem of a word. Examples are case endings; indicating nouns or verbs, and verb endings, forming the conjugation of verbs. Correct the following words.

Question		Answer	Question		Answer
1.	aufull	awful	7.	acreage
2.	careful	carefull	8.	mileage
3.	abuseive	abusive	9.	tamest
4.	scarey	scary	10.	natural
5.	gracefull	graceful	11.	wideth	width
6.	noticeable

(C) How to make Nouns Plural

A plural denotes more than one of something and also fractional, zero or negative amounts. Correct the following words.

Question		Answer	Question		Answer
1.	dresess	dresses	6.	women
2.	exites	exits	7.	man	men
3.	familys	families	8.	sheep
4.	clothes		9.	oxen
5.	illnesses

(D) Apostrophes

An apostrophe or punctuation mark marks the omission of one or more letters, a possessive case as in the eagle’s feathers, or the marking of plural items as in P’s and Q’s. Correct the following words then write the words that these represent.

Question		Answer	Question		Answer
1.	it's	it is	6.	isn’t	is not
2.	can't	can not	7.	haven’t	have not
3.	won't	will not	8.	we're	we are
4.	i'll	i will	9.	they’ve	they have
5.	we'll	we will

(E) Changing Nouns to Plurals

Change the following words into plurals.

Question		Answer	Question		Answer
1.	dog	dogs	12.	girl	girls
2.	animals		13.	mouse	mice
3.	toys		14.	scarf	scarves
4.	books		15.	sheep
5.	puppys	puppies	16.	tooth	teeth
6.	potato	potatoes	17.	foot	feet
7.	baby	babies	18.	deer
8.	child	children	19.	dwarf	dwarves
9.	woman	women	20.	cactus	cacti
10.	horse	horses	21.	hippopotamus	hippopotamuses
11.	man	men	22.	fish

(F) Correct Words

Circle the correct word in the following sentences.

Question	Answer
1.	The girls thought they had left earlier enough to / too catch the bus, but they were to / too late.
2.	The boys were playing over their / there when they lost there / their ball.
3.	I am not sure weather / whether the whether / weather will be hot enough to swim today.
4.	While the train was stationary / stationery, I went to the newsagent to buy stationary / stationery for the office.
5.	A councillor / counsellor was needed to advise / advice the couple on their personal / personnel options.
6.	I brought / bought the cake from the shop when I could have brought / bought one from home.

LA06 - Discretion and Confidentiality

Instructions

This activity involved reading the website on Intellectual Property IP Australia and answering the following questions.

Describe what is intellectual property?

Intellectual Property (IP) created in developing new and original content is a critical asset needing protection and strategic management. Some forms such as patents, trademarks and designs require formal registration, while others are automatic and governed by the Attorney-General's department.

What is a confidentiality agreement?

A confidentiality agreement is a written obligation of confidence to protect the owner’s content from any use outside the terms of the agreement. Disclosure of this material by any person covered under this contract can be enforced by law.

How does all this relate to Graphic Design Industry?

Australia's IP law provides a framework to protect a graphic designer’s artistic content from misuse. Essentially a reward system for innovation and creativity, the main asset in the task of producing unique shapes, configurations, patterns and ornamentations. A graphic designer needs exclusive rights to use, control and profit from their work. When designs are created they have automatic copyright IP, if intended for commercial use, they can be further protected via registration under the copyright, designs and trademark legislation.

Conclusion

This activity suggested submission using the Adobe InDesign platform. This was achieved by inserting an A4 size text box onto each page, connecting each, then placing the word document into the first page. It was noted the text box margins must be set to match the original word document rather that adjusting the master page. I focused on enhancing my photoshop skills in the communication exercise rather than line based ideas using my visual diary. An approach similar to the name plate exercise would have overcome design restrictions with a limited range of relevant clip art. The pre-press operator check list gave me insight in the colour process requirements within the graphic design industry and the pre-flight phase ensures a product conforms to design and printer specifications.

A link to this assignment is available here.

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Reference

Comic - Design Hell LA01 - Workplace New Employee Health and Safety Guide Safety Consultation Code Workcover Tasmania Safe Work Australia LA02 - Communication Research Communication Effective Communication Workplace Communication LA03 - Effective Communication Wiki Sqaure Basic Geometric Shapes LA04 - Client Interaction Oxford Dictionary

Wikipedia Prefix Wikipedia Suffix Wikipedia English Plurals Oxford Dictionary Plurals of Nouns Wikipedia Apostrophe LA05 - Forms of Communication Pre-Press Training Network Printing - Pre-Press Checklist Creative Latitude - Pre-Press Checklist Inkd - Pre-Press Checklist Guidelines LA06 - Discretion and Confidentiality IPAustralia What is IP IPAustralia Confidentiality IPAustralia Designs IPAustralia Designers

I3 Internet AT01

Introduction

In this task we were required to access the internet to obtain answers to the following 16 questions. References to the information gathered were to be listed at the end of the document.

Question 1

Describe the benefits of two search engines and how to obtain product information and technical support.

- Ask.com

Formerly Ask Jeeves, it began with a natural language input then changed to both algorithmic and human editable search queries. Using Smart Search a system called Expert Rank determines listings based on expertise clusters rather than popularity. As the third largest search engine with 300 million monthly visitors, its algorithm is also influenced by its audience. Social network features are built-in rather than handled, and its affiliate network consists of sites like Ask Jeeves for Kids, MySearch and MyWebSearch. A range of portals include images, video, weather, maps, news, blogs and binocular icons for quick previews. Product information and technical support can be found by posting to Ask Questions, searching on the engine, or via the human editable search prompts. They also have their own thesaurus and dictionary for terminology suggestion.

- Google.com

Google is the most popular search engine, with the largest database of indexed web pages and file formats. Indexing over 1 trillion pages with over 1 billion monthly visitors it utilises a system called Page Rank. Results are given a score based on the sum of scores to linked pages. The main page includes Universal Search providing related results for news, images, video, blogs and maps. Other features include weather, sports, unit and currency conversion, stock report and travel services. Google utilises an advanced query operator set that provides users with more control than other platforms. Apps have been released for Google Search on Android, Windows and iOS devices. Product information and technical support can be searched by voice recognition software, entering queries, Google images, books or scholar, or by posting to platforms such as Google+.

Question 2

Name two browsers.

- Internet Explorer 11

Internet Explorer 11 was released for Windows 7 as part of a Windows 8.1 update in November 2013. It is a free browser developed by Microsoft, first released in August 1995, and has since spread to Xbox and mobile devices. Designed to view a broad range of web pages, it often uses non semantic code due to its array of proprietary extensions. This version has been replaced by Microsoft Edge on the windows 10 platform. Internet Explorer’s popularity has fallen to 6% of worldwide desktop usage.

- Mozilla Firefox 45.0

Mozilla Firefox 45.0 is the current stable Windows version, also available for Windows Mobile, iOS and Android devices. It is a free open source platform created in 2002 under the name Phoenix by the Mozilla Community, then in November 2004 released as Firefox. Features include smart bookmarks, download manager, geo-location browsing, and integrated Yahoo and Bing results. It provides a web development environment using tools such as Error Console and a strict adherence to semantic code. Firefox is a popular browser currently with 18% of worldwide desktop usage.

Question 3

What is a URL ?

URL stands for Uniform Resource Locator, informally termed a web address, specifying a web resources location on a computer network. The term combines the domain system created in 1985 with the file path syntax that separates directories and file names with slashes. IRI stands for Internationalised Resource Identifier and is a form of URL that includes Unicode characters. A non semantic URL is composed of paths, script names, and query strings, and a slug is usually the end part of a semantic URL that identifies the page in human terms. Not always a reference to a web page (http), a URL may also refer to resources such as file transfer (ftp), email (mailto) and database access (JDBC).

Question 4

What is HTML ?

HTML stands for HyperText Markup Language, released in November 1995, the most recent version HTML5 approved by the W3C consortium in October 2014. A browser does not display the content of semantic tags, as it is a markup language that renders HTML into visible and audible web content. It enables headings, paragraphs, lists, links, images and quotes to be defined, and can reference external Cascading Style Sheets (CSS) for styling. Scripts can be embedded to affect the behaviour of the page such as Javascript, jQuery, XML, Flash, ASP or PHP. Correct semantic markup improves the accessibility of web documents as per the Web Content Accessibility Guidelines.

Question 5

What is shareware ?

Shareware can include any type of software but is known as less secure and stable then official versions. In contrast to open-source software the code is distributed without the course code and is copyrighted. In 1982, Andrew Fluegelman used the term freeware “as an experiment in economics”, Jim Knopf calling it “user supported software” then Bob Wallace first called it “shareware”. Types include Adware, generating revenue, Demoware, software with less features, Crippleware, vital features removed, Trialware, with built-in time limits, Donationware, requesting donations, Nagware, persistent reminders to purchase, and Freemium, free products at a premium standard . The theory behind shareware is to give uses a chance to test software before buying it, market software before launch, and promote products with minimal over heads and costs.

Question 6

What is a zip file ?

A ZIP file is a file format describing an archive of files and directories stored with lossless data compression. The most common algorithm used is Deflate since its creation in 1989 by Phil Katzof PKWARE. Systems Enhancement Associates filed a law suit against PKWARE for similarities in their ARC system and their response was to name the format ZIP, implying it was faster than its competitor. Microsoft includes built-in ZIP support since 1998 and Apple have the Archive Utility. Each file is stored separately allowing files within a package to be extracted, added, or compressed using varied methods. This is in contrast to TAR files where random access it not possible.

Question 7

Approx how long would it take to download a hundred megabytes (100mB) of data at Broadband speed ?

http://www.download-time.com/	http://vic.speedtest.bigpond.net.au/

The above results use an online calculator to show an average broadband speed of 8 Mbps takes 1.44 mins to download a 100 Mb file. My service provider Telstra has a Victorian speed test which returned a broadband ADSL2 download speed of 6.17 Mbps. Using an online bit rate converter this equals 0.77125 MBps or (100 / 0.77125) / 60 = 2.095 minutes to download a 100 Mb file.

Question 8

What are cookies ?

A cookie is a small packet of data sent from a website and stored on a computer by a browser. Designed as a mechanism to record state information the term cookie was first coined by programmer Lou Montullu in June 1994 for Netscape in an e-commerce application. Types of cookies include, Session Cookies, existing while navigating with no expiration date such as shopping carts, Persistent or Tracking Cookies, existing until the expiry date storing browsing habits, Secure or Authentication Cookies, transmitted over HTTPS for storing sensitive information such as passwords and credit cards, HTTPOnly Cookies, not accessible from APIs such as Javascript, Third-party Cookies, belonging to parties external to the website, Super Cookies, belonging to top level domains, and Zombie cookies, automatically created after deletion via client-side scripting.

Question 9

What is FTP ?

The File Transfer Protocol (FTP) is a network protocol used to transfer files between a client and server. The original specification was written by Abhay Bhushan in April 1971, currently replaced by the TCP / IP specification in October 1980. Most common web browsers display files hosted on FTP servers, by default using passive mode more compatible with firewalls. In active mode the client listens for server data connections, while passive mode sends commands to open a connection. FTP does not encrypt its traffic and all data can be read using network packet capturing.

Question 10

When should you scan for viruses ?

The best defence is prevention, updating antivirus software and definitions, service packs, browser and browser plugins such as Adobe Flash, Reader and Java, using anti-spyware such as Spybot, Peer Block for bad IP ranges, AVG a free alternative to Norton, setting browser security to medium high, ensuring UAC is running without extended privileges and practicing safe web browsing by not opening unknown links or unsolicited email attachments. Most anti-virus software include real time protection, ensuring suspicious links are automatically moved to quarantine. They also offer a quick and deep scan mode, quick scans searching common locations for malware, deep scans often automated, searching all local drives. Cleaning in safe mode enables hidden or locked index.dat files to be purged. If regular scans fail, using drive image software such as Norton Ghost or free Paragon Recovery, a system can be restored fully installed to SSD in 4 minutes.

Question 11

Who owns copyright on the types of data you retrieve ?

In general, the author(s) own the copyright. There are exceptions such as works created by an employee, owned by the employer, commissioned work, owned by the client, journalists and photographers, owned only for publishing, works commissioned by Government bodies, owned by the relevant body, and typographical arrangements, owned by the publisher. Copyright duration changed on 1st January 2005 when the Australian US Free Trade Agreement came into effect. Usually copyright lasts for the life of the author plus 50 years, this was extended to 70 years for items still in copyright. Moral rights last for the duration of copyright, the exception is rights of integrity in a film lasting until the death of the creator. Performer rights last for 50 years from the date of performance for copying and inclusion in sound tracks.

Question 12

What is the difference between Java and JavaScript ?

Java was released in 1995 by Sun Microsystems as a general purpose class based OOP language to produce applets and standalone applications. It’s used on desktop and mobile devices and is part of the Android OS. Java code is compiled and run in a virtual machine or browser, platform independent, uses any amount of memory, and requires installation. Javascript was released in 1995 by Netscape as a simple object orientated scripting language to add behaviour to HTML in the form or interactivity and embedded applications. Alongside HTML and CSS it’s the third essential tool in website development, originally a client-side language now used for server-side programming. Code contains text, is subject to browser compatibility, uses less memory, and most modern browsers have it pre-installed.

Question 13

Name some online tools.

- Google Spreadsheets

https://www.google.com.au/sheets/about/

Google Sheets is a web based spreadsheet tool used to create, edit and share documents on Google Drive. A range of templates are available including budgets and schedules, and sheets can be accessed or edited from any device phone, tablet or computer, all changes saved automatically. All the basic spreadsheet formulas and conditional formatting are present with add-ons available. Excel files can be opened and edited and exports options include OpenOffice, PDF, Text, HTML, and CSV.

- Zoho

https://www.zoho.com/

Zoho Office Suite is a web based online office with word processing, spreadsheet, database, project management and web conferencing tools. Zoho has integrated some of its applications with the Google Online Suite enabling users to sign into both suites under one login. The cloud environment enables users to create, stare, collaborate and manage documents used for sales and marketing, email collaboration, business processes, human resources and help desk requirements.

- Pic Monkey

http://www.picmonkey.com/

Pic Monkey is an online photo editing service using a freemium business model with free and premium services. As well as editing photos via crop, rotate, textures, effects and touch ups, greeting cards, custom invitations, branding logos and watermarks can be created. The service is cloud based allowing image uploads from Facebook, Flickr, Dropbox, Pinterest and Tumblr, with an open API for developer integration into websites. It has been rated in the top 100 photo editing tools by PC Magazine.

- Be Funky

https://www.befunky.com/

Be Funky is a web based image design and editing tool that puts the user in creative control. They offer a selection of icons, images and effects, more available on premium plans. The toolkit includes hue, saturation, crop, rotate, exposure, colour and many normally seen in Photoshop. As well a unique font collection, fonts can be uploaded, and access to Facebook, Flickr, Photobucket and Picasa can create holiday cards, covers spreads and photo grids. A large community of artists are available.

Question 14

List the devices that are available to view websites.

• Smartphones including iPhones
• Tablets including iPads
• Desktop PCs and iMacs
• Notepads and Laptops
• Smart Readers
• Smart TVs
• Internet Terminals

Question 15

Describe the importance of privacy and security measures related to online tasks.

Identity theft is the misuse of personal information to access an account, open an account, or any fraudulent use of this data. Studies show over ¼ of users use a privacy tool while over ½ of users feel there is a lack of privacy during online tasks. Almost 1/10 of adults will have their identities misused each costing approximately $3,500. Although these statistics also cover wallet theft, burglary, mail and phone scams, the fact credit card details, personally identifying and sensitive information, and anything from passwords to taxation numbers are stored in both secure and unsecure online databases is highly concerning. Hacking corporate and government databases or using elaborate networks of botnets hijacking computers with no trace are serious offences due to the huge quantity of confidential information these databases hold.

Question 16

What information would you refuse to provide when filling out a form on a web page ?

If deemed relevant I would supply my name or password, but generally not my address, phone or date of birth. Government or financial bodies often require ids such as drivers licence, taxation or medicare numbers but have terms and conditions covering loss of sensitive data. This or other information given during website registration, online shopping, or social media should be approached with caution. Forms requesting data using non encrypted connections, as in HTTP are vulnerable. Often login scripts use secure HTTPS connections, but not the actual order / activity form, and even secure sites can misappropriate user details so always do a background check on the website and registered owner.

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References

Question 1 - Wikipedia list of Search Engines - Wikipedia comparison of Search Engines - Infopeople Search Engine comparison chart - Ebizmba 15 popular Search Engines - Webreference article on SEO   Ask.com (formerly Ask Jeeves) - Wikipedia Ask.com - Readwrite article differences between Ask and Google - Ehow article benefits of Ask Jeeves - Ask.com Search Tips 1 - Ask.com Search Tips 2 - Ask.com Expert Rank Info - Ask.com Frequently Asked Questions   Google.com - Wikipedia Google - Brighthub article on Google - Google Support Search Tips - Google Support Search Operators - Google Support Advanced Searches Question 2 - W3Schools Browser Stats   Internet Explorer 11 - Wikipedia Internet Explorer - Wikipedia Microsoft Edge   Mozilla Firefox 45.0 - Wikipedia Firefox - Wikipedia Firefox release history Question 3 - Wikipedia Uniform Resource Locator - Wikipedia Semantic URLs - Wikipedia Internationalized Domain Names Question 4 - Wikipedia HTML - Wikipedia Web Content Accessibility Guidelines Question 5 - Wikipedia Shareware - Wikipedia Adware - Wikipedia Crippleware - Wikipedia Donationware - Wikipedia Nagware - Wikipedia Freemium Question 6 - Wikipedia ZIP file format - Wikipedia ARC file format - Wikipedia TAR file format

Question 7 - Download Time - Victorian Speedtest - Matisse Bitrate Calculator Question 8 - Wikipedia HTTP Cookies - Wikipedia Program States - Wikipedia Cookie Privacy - IETF Cookie Specifications Question 9 - Wikipedia File Transfer Protocol - Wikipedia Communications Protocol - Network Working Group FTP Specifications - Wikipedia list of FTP commands Question 10 - Microsoft forum post on Security Question 11 - Univercity of Sydney copyright ownership - Australian Copyright Council Question 12 - Wikipedia Java - Wikipedia JavaScript - Java article differences between Java and Javascript - HTMLGoogies article Java vs Javascript - Javarevisted differences between Java and Javascript - Stackoverflow Java Applications Question 13 - Google Sheets - Google Drive - Zoho - Wikipadia Zoho - Pic Monkey - Wikipedia Pic Monkey - Be Funky - WebtoolsWiki Be Funky Question 15 - Article on online privacy and security - HackerNews article on online privacy - Statisticbrain Identity Theft - Identity Theft Victims Question 16 - Wikepedia HTTPS - InstantSSL HTTP vs HTTPS - Webguide Online Forms

I3 Internet LA01

Introduction

The ability to select search engines relevant to a users taste, preference, and criteria are important factors in the printing industry. Often a thorough knowledge of each platforms searching parameters (boolean operators, stemming, wildcards etc) can lead to quick progression from concept through to final product. It is important to continually build on this database, and concepts such as searching for relevant material is always a major player in development. This activity also involved email etiquette which under pins any correspondence in the design industry. It is an essential component in designer client relations and internal work place resolution. Any profession has a professional code of ethical conduct and none are more important than discussions within the online environment.

Activity 1 : Searching

This activity involved researching common search engines and methods used to search on these platforms.  We were supplied with a link describing recommended search engines and asked to add to this list. We were also given a link for searching parameters used on Google and asked if we could extend it.  Finally we were asked of our knowledge on Google Books and Google Scholar and I though it appropriate to include a list of associated Google databases.

Discussion

- Common Search Engines

The link supplied detailed the unique features of Google, Yahoo Search and Exahaled. In a competitive industry each platform strives to provide more than the next. More than 80% of pages in each engine's database exist only in that database and it is therefore important to take time and utilize the power of other platforms. Due to it's popularity Google listings are often placed at the top of search results.

Google (1.1 billion unique visitors/month), Bing (0.35),Yahoo (0.3), Ask (0.245), Aol Search (0.125), Wow (0.1), WebCrawler (0.065), MyWebSearch (0.06), InfoSpae (0.024), Info (0.0135), DuckDuckCo (0.013), Contenko (0.011), Dogpile (0.0015), Alhea (0.00075), ixQuick (0.0004).

https://en.wikipedia.org/wiki/List_of_search_engines
http://www.ebizmba.com/articles/search-engines
http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/SearchEngines.html

- Google Parameters

The link supplied detailing searching parameters used on Google gave a very complete view of how to refine terms to achieve the best possible results. The following list provides a brief summary of the major points from this document and how to apply them when searching.

- Double Quotes : Returns results with exact matches.
- Stemming : Kite returns Kite, Kites, Kiting, turned off with + or double quotes.
- Ignores : Snake in the Grass, is searched as Snake Grass, turned off with + or double quotes.
- Boolean : This link provides detail on logical operators.
- Wildcards : Used as * or _ substituting for one or more unspecified words.
- Similar Pages : Used as related:URL, returns pages like the one specified.
- Number Ranges : Used as a .. as a range or a less or more than expression.
- Meta Tags : Used as intitle:phrase site:phrase and inurl:phrase returns searches in specific parts of webpages.
- File Extension : Used as filetype:type returns results of specific file types (doc, xls, pdf etc).
- Country : Used as &restrict:country code returns results specific to a country.
- Definitions : Used as define:phrase returns definition and thesaurus results including Google Scholar.
- Conversions : Used as unit in conversion unit, accepts mathematical functions, concepts and units.
- Databases : Images, News, Shopping, Groups, Videos, Books and more can be specifically searched.

http://www.lib.berkeley.edu/TeachingLib/Guides/Internet/Googling_Max-Exercises.pdf

The following additional searching parameters were listed on the site below. These include relevant social media and alternative engine tags that may prove beneficial in today's marketplace with results spread across a diverse range of micro blogging platforms and search engines.

- Blood Type : Used as +Chrome returns results specific to that search engine.
- Hash Tags : Used as #Thursday returns results for popular trending topics.
- User Tags : Used as @myUser returns results for specific social users.
- Info : Used as info:website returns information about a web address.
- Cache : Used as cache:website returns the page as of last time Google visited.

http://www.googleguide.com/entering_queries.html
https://support.google.com/websearch/answer/2466433?hl=en&rd=2

- Google Databases

A search engine indexes pages and adds them to its own internal database. Often these platforms then develop specific archives specialising in access to image, video, news and reference material. These can also be in the form of online stores, consumer based information, and can replace standard online travel agencies.

- Google Scholar : Scholarly literature across an array of publishing formats and fields.
- Google Patent Search : Search through millions of patents.
- Google Groups : Web and email discussion service and Usenet archive.
- Google Books : Full text archive of printed books.
- Google Image Search : Results based on the file name, link text and caption text of the image.
- Google Doodles : Logos commemorating holidays and events.
- Google Video : Online store for clips internally submitted by companies and the general public.
- Google News : Automated news compilation service and search engine for news.
- Google Finance : Business news, opinion polls, and financial data.
- Google Shopping : Price engine that searches online stores.
- Google Flight Search : Online flight database for airlines.
- Google Hotel Finder : Offering a service similar to online travel agencies.
- Web History : Web page tracking including Google search information.
- Zagat : An archive of consumer survey-based information.

https://en.wikipedia.org/wiki/List_of_Google_products

Google Scholar can be sorted by date, updates emailed via the envelope button, all versions, related articles, and cited by results specified. Google Books can be sorted by language, author, publisher and date, an includes an about this book section for searchable content. Alternative academic databases are widely available, the wikipedia link below referencing over 100 sites.

https://scholar.google.com.au/intl/en/scholar/help.html
https://support.google.com/books/answer/53549?hl=en&ref_topic=4359341
https://en.wikipedia.org/wiki/List_of_academic_databases_and_search_engines

Activity 2 : Email Etiquette

The online environment specifically emailing has enabled a casual approach to communication and should be handled in a professional capacity. Each discipline has a code of ethics, as well as in some form, a moral obligation in personal matters to act with respect, honesty and diligence at all times. We were asked to review websites that offered opinions on formal approaches to address a recipient.

Email Dos :

- Proof read messages.
- Consider your readers and present a message carefully.
- Acknowledge receipt of messages promptly.
- Provide a clear and specific subject line.
- Remove long lists of recipients’ names and addresses.
- Balance formal and casual language.
- Clarify previous messages with exerpts.
- Observe common practices of conduct.
- Complete a message with name and contact.

Email Don’ts :

- Substitute email for spoken communication.
- Write what u would not say in person, unless overly polite.
- Write on subjects not in the subject title.
- Assume email is private.
- Assume email is read immediately.
- Use capitalisation misinterpreted as anger.
- Forward jokes, spam, chain letters, or advertisements.
- Send unwarrented attachments, user ID's or passwords.
- Use email for any illegal or unethical purpose.

Pet Hates :

We were asked to list our own personal hates in regards to email etiquette.

- Messages that do not include a hi in the body text, at least in the initial greeting.
- Messages that start with your name and no line break, misinterpreted as abrupt.
- Messages that do not summarize themselves, or appear to be written in a state of confusion.
- Messages that discuss subjects that I already know about with prior knowledge.
- Messages that do not refer to me as sir in a business activity during the initial greeting.
- Messages that do not conclude regards, yours sincerely or yours faithfully in the initial greeting.

http://www.oxforddictionaries.com/words/business-email-dos-and-donts
http://www.myenglishguru.com/skills/writing/67-dos-and-donts-of-email-writing.html

Conclusion

I was surprised by the power of the Google platform and the wide variety of search parameters it provides and continues to add to. Specific search tags like define will enable my searching within the printing industry and any further scholastic endeavours to be more productive and time efficient. The inclusion of boolean operators and social media tags were also surprising, in the past I have tended to use double quotes for everything and I now have a new range of tools at my disposal. I have previously attempted to convey the aforementioned dos and don'ts in both personal and business online correspondence and found this experience a reminder to follow certain guidelines. Keeping a clear a succinct subject title, keeping to that subject, reminding myself that email is not read immediately and may not be private, and to follow rules of ethical conduct are all invaluable to maintain both personal and business relations.

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References

Berkeley Library Search Engine Guide Berkeley Library Googling Max Exercises Berkeley Library Boolean Guide Wikipedia list of Search Engines Ebizmba article on Search Engines Wikipedia list of Country Codes Google Guide to Entering Queries

Google Support article on Searching Wikipedia list of Google Products Google Scholar Support Google Books Support Wikipedia list of Academic Databases Oxford Dictionary list of Business Dos and Don'ts MyEnglishGuru Email Dos and Don'ts