Summary
This assessment task contained four parts covering communicating in a work environment, sourcing and using information, writing documents and collecting reports from colleagues. This involved a supervisor completing a testimonial, completing a print order form using supplied details, outlining this form in an email, and analysing appropriate methods of greeting someone.
AT01 - Workplace Testimonial
Instructions
This activity involved completing the supplied workplace testimonial, filled out and signed by a supervisor.
Results
AT02 - Print Order Form
Instructions
This activity involved completing the supplied print order form using the following information:
- 3000 trifold DL brochures, colour on both sides.
- The program used is InDesign with 3mm bleed and embedded TIFF files at 300dpi.
- Font is Century Gothic. File name is tribrochure_131.
- Credit card number is 5550 1247 8743 0100 with an expiry date of 30-11-16.
- Email sarah.markland@TasTAFE.tas.edu.au
- Sign and date (make up date required by)
- Delivery address: 54a Alanvale Road, Newnham TAS 7248
Results
Discussion
The print order form details were completed as above. I researched the definition of terms DL, flat size and finished size. DL is a size of 100 mm x 210 mm, flat size is after printing and trimming, and finished size is after folding. This is a tri-fold job, and at 100 mm it is therefore a finished size.
AT03 - Email Etiquette
Instructions
This activity involved sending an email outlining the information on the print order form.
Results
Discussion
I generated the printed email using outlook live and printing to the Adobe PDF reader. Other methods included Microsoft OneNote however I preferred the PDF output.
AT04 - Greeting Someone
Instructions
This activity involved examples of how to greet, address and identify yourself in the following situations:
- In a business meeting with an important client.
- Meeting someone new at the pub.
Results
Meeting a Client
- Approach with a straight posture holding eye contact and raising hand.
- Shake hand firmly showing warmth and sincerity.
- Speak first and identify yourself using your full name on the first meeting.
“Good Morning / Afternoon, my name’s Craig McKercher.” - Clearly brief the client with your role.
“I work in the graphic design department and will be handling your account.” - Conclude with a positive attitude connecting the client to the project.
“I firmly believe your input will benefit the project. I look forward to our next meeting.”
Meeting someone at a Pub
- Approach with a relaxed posture holding eye contact.
- Shake hand firmly showing friendship.
- Allow others to speak first to suit the informal situation.
- Identify yourself using your christian name.
“Hi, my name’s is Craig.” - Generally follow by a link to your connection.
“I’m Matthew’s brother, he told me he went to school with you.” - Conclude with warm friendly attitude commenting on your next meeting.
“It’s been great talking with you. I hope to catch up with you next time.”
Discussion
The basic constituents of sincerity do not vary greatly between a business client and someone at the pub. The initial approach is more formal in a business meeting, walking with a straight posture and holding hand out with a firm hand shake. Both situations require holding eye contact to show interest throughout the approach and during the conversation. It is often important to show confidence, especially in a client meeting, and identifying yourself and your position before a reply. In an informal situation at the pub, it is often preferred to blend in and allow others in inebriated conditions to express themselves first. Both greetings show respect at all times, show interest in the conversation and leave in a warm friendly manner. It is also good to conclude with a connection to a future meeting in both cases.
Conclusion
This task involved organising completion of the testimonial by an appropriate representative. The information for the print order form was collected, and research performed to fill out this form correctly. These tasks involved printing and scanning the assets and converting the final products to A4 72 DPI. I specified a DL finished size as it refers to 100 mm after tri-folding. An exercise in email etiquette involved sending an email outlining the supplied information and attaching the completed order form. The outlook live email was printed to the adobe reader as a PDF file. Finally methods of formal and informal interactions were analysed for clients in business meetings and friends at the pub. It was shown how these situations vary the methods of greeting, addressing, and identifying with appropriate reasoning.
A link to this assignment is available here.
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